Home › Getting it home
Getting your pet home
This is one of the house pages behind the shelves of furReal interactive pets — the part that explains how the place runs.
The store does the shipping
Every pet on these shelves is bought and sent by our partner store. Their page is where delivery options, dates and costs live, and it is the only place that can tell you where a particular parcel is.
We have no visibility of an order at any stage, so a message to the den about a late parcel will only lose you a day.
What is in the box
The pet, its own accessories — a leash, a bottle, a carrot, treats, a scooper, a perch, depending on the pet — and an instruction leaflet. Most pets also arrive with a demo set of batteries already fitted.
Keep the carton for a fortnight. If anything needs to go back, the store will want it in its original packaging.
First evening with a new pet
Swap the demo batteries for fresh alkalines before anything else. Check the switch is fully at ON rather than resting between positions. Then stroke the head slowly from the forehead back, rather than tapping it.
That sequence solves the overwhelming majority of pets that look dead out of the box.
If something is missing
A missing accessory is a claim against the order, so it goes through the order page of the partner store you bought from. They can send the part or replace the pet.
Tell us too, at den@furreal.pages.dev, if a whole production run looks wrong — that is the kind of thing we want to hear about early.
furReal interactive pets, in plain words
A furReal pet is a plush animal with motions, sounds and reactions built into it. Some of them walk: a furReal Walk-a-Lots pup trots on its leash, wags its tail and barks as it walks around the room. Some of them feed — hold out the bowl and the kitty asks for more. Some are small enough to fall asleep in a coat pocket, which is what the Handfuls and My Minis shelves are for.
What parents ask first
Three things, always. Is it gentle. Is it still fun after the first week. Is it a fair step toward real responsibility. Our answer is yes, yes and yes, in that order — a child who learns to brush a plush dog, put it to sleep and watch for the mode it enters is a child getting ready for an animal that breathes.
The animals living here
Dogs lead the house: the Bernedoodle, the Schnauzer, the French Bulldog, the Poop-a-Lots pug. Behind them come cats, a monkey, a tiger that roars, a silly hippo, a panda turning head over tail. Touch the head of any featured pet and something happens — rocking, barking, being snuggled. Nobody leaves this house without a friend, and nobody joins it without a birthday coming up.
Care, in one line
Brush the plush, keep it dry, take the batteries out when the pet goes to sleep for the season. Kids love these animals hardest in the first month, and the care habit is what carries them past it — worth teaching while the play is still new. That is the whole toy, and the fun of it.